Friday, January 04, 2008

Happy New Year's: 100 Times a Year



I do wish all of you a happy new year and a prosperous one as well. But if you fail to celebrate the new year on January 1st, you have more than 100 other new year's days you can celebrate. For details on those, see http://www.manyhappynewyears.com.

Monday, December 31, 2007

Wow . . . What Photographs! What a Video!

Here are some fantastic photographs and an incredible video featuring works by an author, photographer Gregory Colbert, who will soon have some wonderful books:




And the video:



Thanks to Kira Rosner for sharing these with me. And now I share them with you. Enjoy your new year.

Gregory Colbert has used both still and movie cameras to explore extraordinary interactions between humans and animals. His exhibition, Ashes and Snow, consists of over 50 large-scale photographic artworks, a 60-minute film, and two 9-minute film haikus.

Sunday, December 30, 2007

Real.com: Really Poor Customer Service

I find it interesting how ready and willing companies are to take your money online, but when it comes time to cancel your service -- they are no where to be found. For example: Real.com.

I signed up for the NFL Field Pass (hosted by Real.com) so I could listen to the football games not shown on TV. Well, now that the season is over, I went to their website to cancel the monthly service before I got charged for games I did not want. Alas, no deal.

The only way I can cancel the service is to call their toll-free number -- which has very limited service times. Essentially, they are making it almost impossible to cancel their service, especially given their phone service times.

Now, why does a company that offers an online service make it impossible to cancel their service online? It makes absolutely no sense -- unless they are trying to steal your money by making it impossible to cancel.

Every other online company I know makes it easy to cancel a service. The only other company I know that make it impossible to cancel their services is Capital One credit cards, another example of a company which offers really poor customer service. Until today, I thought they owned poor customer service. Now I know that Real.com and the National Football League has them tied.
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